Getting online at New Chitose Airport

Both terminals have pocket Wi-Fi counters and prepaid SIM vending machines on the public side, on the same floor as their arrival lobby.

International Terminal (arrival lobby on 2F)

• 2F: XCom Global (Imoto WiFi), 9:00 to 19:00; Telecom Square's Mobile Center, 9:00 to 17:00; and VISION's Global Wi-Fi, staffed 9:00 to 19:00, with locker pick-up 7:00 to 18:30. All three rent pocket Wi-Fi and phones, take same-day applications and sell SIM cards.
• 3F: AnyFone JAPAN, for picking up and returning a pocket Wi-Fi, open with the terminal.
• Prepaid SIM vending machines on 2F and 3F sell Japan-only SIMs from Journey SIM and AnyFone Japan, from a few days with a fixed amount of data to 31 days unlimited, some also as eSIM.

Domestic Terminal (arrival lobby on 1F)

• 1F: XCom Global (Imoto WiFi), 9:00 to 18:00, closed 13:00 to 14:00, with the same services as in the International Terminal. Telecom Square's WiFiBOX and AnyFone JAPAN hand over and take back pocket Wi-Fi routers, open with the terminal.
• A prepaid SIM vending machine on 1F sells Japan SIMs of 5 to 31 days unlimited and 61 days with 90 GB, plus Asia, world and North America or Europe SIMs.

The airport publishes no prices and says to check them at the machine. The staffed international counters close by 19:00, so on a late arrival only the machines and the AnyFone pick-up remain. Hours as listed on the airport's site, checked October 2026.

Or skip the counters: an eSIM installed at home connects as you land, with nothing to collect or return. See eSIM vs pocket Wi-Fi in Japan.

• Install before you fly, switch on when you land. Check that your phone supports eSIM, add the eSIM at home on Wi-Fi (iPhone, Android), then turn on data roaming for the eSIM line once you are off the plane.
• Check your home plan first. Many US plans charge by the day in Japan: see our guides to Verizon, AT&T, T-Mobile and Mint Mobile roaming. UK and Australian networks set their own Japan rates, so check yours before you go.
• Charge up. Free charging spaces with sockets and USB ports are on 1F, 2F and 3F of both terminals and of the connecting corridor. CHARGESPOT battery rentals (paid, through its app) stand in the international 2F arrival lobby near the escalator and in the domestic 1F arrival lobby beside Lawson, near arrival gate 4.
• Changing terminals. The international and domestic terminals are linked by a connecting facility with a moving walkway: the airport puts it at about a 10-minute walk from the domestic 2F Center Plaza to the international 2F arrival lobby.
• Get online before the train. JR New Chitose Airport Station is on B1F, under the terminal. Between 9:00 and 16:00 six Airport trains an hour run to Sapporo: Special Rapid from 33 minutes, Rapid 37, Semi-Rapid 43. Tap Suica, Kitaca or another Japanese IC card at the gate, but IC cards do not work beyond Otaru (JR Hokkaido).
• Check your flight status in winter. The airport points travelers to the airlines' own sites and to Hokkaido Travel Safety Information.
• Before you fly: Visit Japan Web. Japan's Digital Agency runs Visit Japan Web for arrival procedures (immigration and customs) and the tax-free shopping service. Use the official service only. From 1 November 2026, tax-free shopping is a refund claimed at departure: how the new refund works.
• Planning the trip? Our guides to the Sapporo Snow Festival 2027, skiing in Niseko and Hakuba and Christmas and New Year in Japan.