Terms of sale

Last updated: 7 October 2026

These terms apply to every purchase on esimlounge.com. Please read them before you buy. Nothing in them limits the rights consumer law gives you.

1. Who you buy from

You buy from RFLKT SAS, trading as Reflekt Lab and as eSIM Lounge, a French SAS (société par actions simplifiée) with a share capital of 2 000 €. Registered office: 161 avenue Thiers, 33100 Bordeaux, France. Registration: 913 330 007 R.C.S. Bordeaux. VAT number: FR90913330007. Contact: support@esimlounge.com.

2. What we sell

We sell data-only eSIM plans for use abroad. A plan gives your phone mobile data in the countries it covers, for a set number of days. It does not give you a phone number. Your usual SIM keeps working for calls and texts, billed by your usual carrier.

Before you pay, each plan states:

• the countries it covers;
• its data allowance: a total for the whole plan, a daily allowance, or unlimited data with a daily full-speed amount;
• its number of days, and when they start counting;
• its price.

Speed and coverage depend on the local mobile networks the plan uses. We cannot guarantee coverage in every place, for example in remote areas, underground or on board ships and planes.

3. Your phone

An eSIM works only on a phone that supports eSIM and is not locked to a carrier. At checkout you confirm that your phone meets both conditions. Our list of compatible phones helps you check before you buy. An eSIM issued for a phone that turns out to be incompatible or locked is not refunded (see the refund policy).

4. Prices and payment

Prices are in US dollars. The price shown at checkout is the total you pay, including any tax we have to charge. Your bank may add a currency conversion fee if your card is not in US dollars; that fee is set by your bank, not by us.

Payment is handled by Stripe on its secure payment page. We never see or store your card number.

5. Order and delivery

Your order is confirmed when Stripe tells us your payment has gone through. We then issue your eSIM and send it, with its installation steps, to the email address you gave at checkout. It usually arrives within minutes. The same details stay available on your private order page, linked from that email.

If we cannot issue your eSIM, we refund you in full.

6. Your right of withdrawal

As a consumer in the European Union, you normally have 14 days to withdraw from an online purchase. An eSIM is digital content that we supply as soon as you pay. When you place your order, you ask us to issue your eSIM right away and you accept that, once it has been issued, you can no longer withdraw from the purchase (article L221-28 of the French Consumer Code). Until your eSIM has been issued, you can cancel by writing to support@esimlounge.com and we refund you in full.

7. Using your eSIM

• An eSIM can be installed once, on one phone. Keep the email or your order page: the details stay there.
• Install it with an internet connection, on the day you leave or later, so the plan does not start early.
• When you land, choose the eSIM for mobile data and turn on data roaming for it.
• Plans with unlimited data are subject to fair use: past the daily full-speed amount the plan states, speed is reduced until the next day.
• Use the eSIM lawfully. Do not resell it or use it to disrupt a network.

8. If your eSIM does not work

You benefit from the legal guarantee of conformity for digital content (articles L224-25-12 and following of the French Consumer Code). If your eSIM does not work as described and the cause is on our side or our supplier's, write to support@esimlounge.com with your order number. We will replace the eSIM or refund you, as set out in the refund policy.

9. Liability

We are responsible for supplying the plan you bought, as described. We are not responsible for a phone that does not support eSIM or is locked, for settings on your phone such as data roaming being off, or for events outside our control that affect local networks. This does not limit any liability we cannot exclude by law.

10. Your personal data

How we use your data is described in our privacy policy.

11. Complaints and disputes

If something goes wrong, write to support@esimlounge.com with your order number first. We answer every message.

These terms are governed by French law. If you are a consumer, you also keep the protection of the mandatory rules of the country where you live, and you may bring a claim before the courts of that country or of France.

12. Changes to these terms

We may update these terms. The version in force on the day you place your order applies to that order.